The Wall Street Journal bestseller, now with new material The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed To do that, she explains, one must trацюхфansform everyday conversations employing effective ways to get the message across In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to: € Overcome barriers to meaбжэюуningful communication € Expand and enrich conversations with colleagues, friends, and family € Increase clarity and improve understanding € Handle strong emotions-on both sides of the table.